Automation Complication
With so many people spending so much time and money and attention on AI, let's consider what happens if all the hype is justified and AI suddenly can do almost any job. Uh, I mean, can be used to boost almost anyone's productivity. Applying AI to the workplace the choice is enhancement versus replacement. By "enhancement" I mean that employers will ride the productivity gains to provide better service at a better price. By "replacement" I mean that employers will ride the productivity curve to fire people and increase profits by delivering worse service at the same price for higher profit. Which option is best? Which is most likely? What happened the last time this option arose? The answer is "it depends." As is so often the case, the follow-up question is "what is the right question?" I was working in "business process engineering" through the 1980s and 1990s when "computerize" was a verb. It meant "to apply a co...